You say it's not your fault that four checks I mailed from one of your lovely royal blue collection stations didn't arrive at its intended destination. They disappeared into space much as missing e-mails might but without a spam folder to search.
Questions to local supervisors reveal there's no way to trace these missives unless they were certified. Okay, maybe I got a little querulous when I suggested that Star Wars containers, always new images on a bazillion stamps and wild-about-consumers TV advertising have taken your eye off the ball. You say these things are necessary for competition. Competition? Who?
Last week, I took a homemade CD enclosed in a birthday card to the postal substation for delivery to Hayden and found the new rates increased that few mile trip by more than one-hundred per cent because CD's don't bend. In early May, CDs were easily sent by regular overpriced first class mail. Did they bend then?
What is it, exactly, that you self-proclaimed heroes of hail, sleet and snow want?
I know what I want. When I send mail, I expect it to be delivered or sent back to my return address. When I ask why it wasn't, I expect a straightforward answer and a resolution. How many times will I re-write checks, cancel payment, pay increased credit card rates before I take everything online?
Am I the only one? Are others experiencing this lack of follow-through?